Frequently asked questions

Notably helps you send truly personal, robotically handwritten cards for birthdays, anniversaries, and the moments that matter. You add the people you care about, we remind you before their big days, and real pen-and-ink cards get mailed on your behalf.

Yes — a free account lets us save your contacts, reminders, and return address so sending the next card takes seconds. Create one here.

Yes. You can use Notably for free — save a payment method on your account and only pay when a card actually mails. Automatic sending works on any plan: every Go-to card auto-sends around your recipient's date, whether you're pay-per-card or on Circle. Circle is optional and adds a monthly allowance of included cards plus a discount on any extras.

Yes — every card is written with a real pen on real cardstock by robotic hands, then sealed, stamped, and mailed. No printed fonts attempting to look handwritten.

Absolutely. Choose from several handwriting styles during the send flow — you'll see a live preview of your message before you pay.

Yes, you can add a gift card in a range of denominations during checkout. It's mailed alongside your handwritten note.

Every send shows a full preview of the card interior and the addressed envelope so you know exactly what your recipient will open.

Add a birthday or anniversary to a contact and we'll notify you in advance so you have time to write something meaningful — or let a Go-to card send automatically.

A Go-to is your pre-approved card, message, and gift-card choice for a specific person and occasion. When their date rolls around, we can send it automatically so you never miss it.

No. Any Go-to card auto-sends around the recipient's date — whether you're pay-per-card or a Circle member. Circle just covers the cost with your monthly allowance and gives you a discount on extras; pay-per-card users are charged the card price using the card they saved on their account when they set up their first Go-to.

We queue auto-sends a few weeks before the recipient's date so the card arrives on time. You'll get an email when it's on its way, and you can cancel before it's handed off to print.

Pay-per-card pricing is shown in the send flow before you check out. Adding a gift card increases the total by the gift-card amount plus a small fulfillment fee.

Circle members get included cards each month plus automatic Go-to sending. See the current plan details on the subscription page.

Yes. No long contracts — cancel your subscription any time from your account page and you'll keep access through the end of the billing period.

Active site promotions are applied automatically at checkout for eligible accounts — no code needed.

Cards are printed and mailed within a couple of business days of your order, and typically arrive within 3–7 business days via USPS depending on destination.

Yes — you have a 2-hour window after payment to cancel from your order details page. After that, the card is handed to our print partner and can't be recalled.

No worries — your order is saved in a pending-payment state. Open it from your account page and hit "Pay now" to finish checkout. Your card, message, and gift-card choices are all preserved.

Yes — our handwriting partner requires a return address on every envelope. You'll be prompted to add one before checkout and it's saved to your account for future sends.

If you cancel within the 2-hour window we refund the full amount. If something went wrong after that, get in touch and we'll make it right.

Your contacts, messages, and addresses are yours. We don't sell your data. See our privacy policy for the full picture.

Payments are processed by Stripe. Notably never sees or stores your full card number.

You can permanently delete your account and associated data from the account page at any time.